Terms and Conditions

Our homemade plant based dog foods have been tested on our own dogs only and although we work with vet nutritionists, we cannot be held responsible for any complications that may arise in your pet with any of the products and ingredients that we are using and recommend. We offer transparency and honesty as we have had no large corporate financial backing, only our own scientific research to find a sustainable solution to feed our pets and protect the planet’s health.

Our homemade recipes are recommended for use in ADULT DOGS with no clinical conditions. Genetic conditions do occur such as dilated cardiomyopathy, cancer, allergies and genetic bone abnormalities that may result in early onset arthritis in your pet and a shorter lifespan. We do not claim to treat any chronic conditions with a plant-based diet, but we do attempt to lessen the effects of these conditions should your pet be born with a genetic condition.

We cannot be held responsible for any injuries that may occur with the production and cooking of our homemade recipes, use of a pressure cooker, and use of our supplements.

Disclaimer – The Algae oil Vegetology and Norsan Algae oil supplements are human supplements. It is safe to use them at the appropriate levels, but choosing incorrect products or doses is not recommended. Just be Kind does not manufacture this supplement. It is your responsibility to ensure that you select a suitable product and dose your pet correctly. If you are unsure, please do ask us for advice.

The information we provide is based on our own market research and information obtained from scientific journals and veterinary professionals. We cannot claim these to always be fully accurate and correct. We expect owners to follow our recipes meticulously with the correct weights and ingredients for their pets and we cannot be held responsible if these specific criteria are not met.

If your pet suffers with any clinical conditions, we do not offer any veterinary advice for any individual cases unless a teleconsult is booked. We always recommend that any pet with any clinical concerns be taken to their own vets.

Refunds and Cancellations

You are able to cancel your order at any time. Please let us know by contacting us at veganvet@vegan-dogfood.co.uk and the order will be cancelled. We offer a full refund if you are not entirely happy with the product or if it arrives damaged in anyway. If you have placed an order and it has been sent out and you have changed your mind, we can only issue a refund if it is returned to us at your own expense and arrives sealed and undamaged. Please let us know about any issues straight away by contacting us at veganvet@vegan-dogfood.co.uk

If you are not sure if your dog will like the food, before placing a large order, please try our sample packs.

We use DPD as our delivery service for the heavier parcels as they provide next day deliveries for orders placed Monday – just before 12pm Thursday for UK Mainland. Any orders placed 12pm Thursday – Sunday evening will only be sent on Monday to arrive Tuesday. Please note that this only applies to UK mainland. We do ship to other non-mainland areas of the UK, but do not offer a next day delivery service with DPD for these areas. We use DHL for Highland, Island and Northern Island orders and please expect 3 – 5 days delivery to these areas. Any small orders of supplement or sample packs are sent via 48 hour Royal Mail.

We respect and request any feedback both good and bad that allows us to improve upon our service for future orders and to support as many plant-based dog owners as possible.

For any further queries or concerns that you may have about any of our products, then please contact Arielle Griffiths  at veganvet@vegan-dogfood.co.uk or phone 07526 361914 or write to us at Just be Kind Vegan Dog Food Saxby Road Melton Mowbray Leicestershire LE14 2SB

Thank you
Vegan Dog Food and Just be Kind Supplement is recommended by Arielle Griffiths, Director of Just be Kind Dog Food Ltd and Ruff plant-based family dog

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